Order Status

Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

You will be prompted to create an account during your first checkout. Optionally, you may click on “My Account” and Register a new account, then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the “My Account / Account Details” link at the top right hand side of our site to edit your account information.

Free shipping on all domestic orders

Click the “My Account” link at the top right hand side of our site. Under the login box you’ll see a link that says “Lost your password?” That link will send an email to you with your password.

Please contact Customer Care at 1-800-537-8919 for information on returning an item.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Please see our Terms & Conditions for complete details regarding our return policy.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Orders” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Shipping

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

All domestic orders are eligible for free shipping.  There is no minimum order value.  We will ship your order shortly after we receive payment.

No – we do not offer international shipping.  We ship to the continental USA and to Hawaii and Puerto Rico.

Guarantees

It is our commitment to provide you with the best value at the best price. We appreciate your business and strive to keep our prices low and SAVE you money!

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing & Billing

Customers who reside in Maine must pay applicable state tax.

Click the “My Account / Orders” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer’s Guide

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.

Additional Support

Please click here for our company contact information.